Weather and Refund/Credit/Make-up Policies
Weather and Program Cancellation Policy
Weather cancellations and play make-up dates are at the discretion of BCTA Coaches. If a weather cancellation occurs on the starting day of a program, a BCTA Coach or volunteer will contact participants. Once the program has begun, the BCTA Coach of that program will provide participants with a communication policy for any future weather cancellations.
The BCTA does its best to schedule one hour of weather-related make-up time during each program season (typically during the week following the end of the program). The BCTA and its coaches make every effort to provide all hours of programming advertised; however, there may be times when Mother Nature does not cooperate and/or BCTA experiences other situations beyond the nonprofit association’s control and participants are not able to get in 100% of the program hours. In the event that participants are not able to enjoy a minimum of 60% (3 weeks of a 5-week program or 4 weeks of a 6-week program), the BCTA does offer credit for the number of weeks missed.
Refund/Household Credit/Pro-rating/Make-up Policies
Participants will receive a full refund ONLY IF a program is cancelled. If a participant withdraws at least ONE WEEK BEFORE the start of a program, the BCTA will issue a refund, less a $10 administrative fee.
The BCTA may, on a case-by-case basis, consider issuing a HOUSEHOLD CREDIT for extenuating circumstances (e.g., an injury, confirmed by a doctor’s note, which forces the participant to miss 3 or more weeks of the season). If a credit is approved, a $10 administrative fee will be withheld and any participation in the season deducted. Credit issued will expire at the end of that calendar year.
Like other team sports, the BCTA cannot offer individual make-up sessions or permit make-ups at an alternate site or season. The BCTA will pro-rate a program ONLY IF an individual misses time due to BCTA scheduling changes or miscommunication.
While the BCTA will consider individual extenuating circumstances, similarly, there may be times extenuating circumstances beyond BCTA’s control may result in the cancellation or termination of a program. The BCTA will do its best to accommodate registrants in other programs and/or credit/refund in manner consistent with the above procedures.
Please contact the BCTA with any questions.